The Customer Care Department
Virgin Holidays is the No 1 leading tour operator specialising in holidays
for its disabled customers, their families and friends.
We have over 15 years experience and a dedicated team of knowledgeable staff
to help you find, plan and arrange your holiday to meet your individual needs.
Winners on consecutive occasions of the EASE awards run by the Queen Elizabeth
Foundation voted the Best Tour Operator for disabled customers and their families,
our service provides:
- Personal Service - expertise staff able to give one to one step by step
guidance ensuring all details are covered
- Wide choice of suitable accommodation for wheelchair users and those with
less mobility worldwide
- Confirmation of wheelchair accessible rooms and/or ground floor rooms
- Transfer vehicles with tail lifts
- Accessible Van Hire
- Car Hire with left/right hand controls
- Medical Equipment Hire
- Arranging airport and In Flight assistance with airlines both in the UK
and Overseas.
- Flights primarily with Virgin Atlantic Airways our sister company; also
award winners of services to disabled passengers
- Resort Information
Contact Us
The Customer Care Team can be contacted by e-mail at customer.care@virginholidays.com
or call us on 0844 557 3998, Monday-Friday 9.00am-5.30pm
Fax: 0844 557 3960
Minicom System: 0844 557 3977, Monday-Friday 8.00am-10.00pm
Saturday: 8.30am-7.00pm
Sunday: 9.00am-6.00pm
Accessible Accommodation
We have a great selection of accessible accommodation which have either personally
been inspected by staff or recommended by hotels and customers alike.
Click
here for more information on Accessible Accommodation